Returns and Refunds
Items can be returned within 14 days from the delivery of your order.
Please note it is not possible to return personalised items. Read more information on Terms and Condition of Sale.
To request your return, call our Customer Care or send us an email
+852 2968 8670 (Monday to Friday, 10am to 7pm Hong Kong time)
Please note your return cannot be accepted without a Return Authorisation issued by our Customer Care staff. You will be asked to provide a date and time for pick-up.
After receiving your return authorisation and confirming the pickup date, please follow these easy steps to prepare your return box:
- Prepare the items you wish to return in the original order box. Kindly ensure the products have all their packaging and accessories, that the security tag and seal are intact and that the return box is safely sealed.
- Attach the Return Label you received with your parcel to the outside of the box
- Make sure someone is available at the pick-up address on the date and time you chose. The package will be picked up by Fedex.
Return shipping is free of charge with Fedex. If you decide to use a different delivery service, all costs will be at your expense and we will not be able to accept liability for lost or damaged returns.
Before requesting a return please make sure the products comply with our return conditions. Please note exchanges are not possible.
Before requesting a return please make sure the products comply with the following conditions, in accordance with our Terms of Sale:
- The products must be in their unused original condition, with all tags and the security seal still attached and any special packaging and accessories included - incomplete, damaged, worn or altered items cannot be accepted;
- The return must be requested within 14 days from delivery of the order by calling or writing to our Customer Care;
- The parcel must be handed to the courier within 14 days from return authorisation;
- The parcel can only be returned from the original shipping Country/Region;
- The products were purchased online on fendi.com and not in Fendi stores.
Gift items can be returned by contacting the person who sent you the gift or, if you prefer, through our Customer Care.
Once we verify the integrity of the items we will accept the return and process the refund. Verifying the items is expected to take 3 to 5 business days.
The refund will be issued as soon as possible after the return has been accepted, directly to the card / PayPal / Alipay account used for the original purchase, and in the same currency.
You should see the credit approximately wihin one week from our refund confirmation email. Exact timing will depend on banking procedures.