Ito Charm

Shipping is free. All available shipping methods and actual delivery times for your order will be clearly displayed at checkout, after entering your shipping address. If you are purchasing multiple items, they may be delivered separately on different days.
Delivery usually takes 3-5 business days from the date of the purchase. Over the next few days, delivery may take up to an extra 5-6 days if we send items from one of our stores, contrary to the statement made at check-out.

We will send you the Tracking Number for your package by email. You can also follow the delivery online through the Track Your Order page.

Signature is required at delivery of all orders for security purposes. In case nobody is available to sign for the package for two consecutive working days, the courier will leave a notification and a contact number.

Please note working days are Monday through Friday, excluding local and national holidays.

• The products must be in their unused original condition, with all tags and the security seal still attached and any special packaging and accessories included - incomplete, damaged, worn or altered items cannot be accepted
• The return must be requested within 14 days from delivery of the order
• The parcel must be handed to the courier within 14 days from return authorisation
• The parcel can only be returned from the original shipping Country/Region
• The products were purchased online on Fendi.com and not in Fendi stores

Once we verify the integrity of the items we will accept the return and process the refund. Verifying the items is expected to take 3 to 5 business days.

The refund will be issued as soon as possible after the return has been accepted through the same payment method used for the original purchase, and in the same currency.

You should see the credit approximately within one week from our refund confirmation email. Exact timing will depend on the different banking procedures.