Una vez que hayamos verificado la integridad de los artículos, aceptaremos la devolución y tramitaremos el reembolso. La verificación de los artículos suele tardar 3-5 días hábiles.
Tras la aceptación de la devolución, se tramitará el reembolso lo antes posible a través del mismo método de pago utilizado en la compra original y en la misma moneda.
El abono debería estar visible en su cuenta en un plazo aproximado de una semana desde el correo electrónico de confirmación del reembolso. El plazo exacto dependerá de los procedimientos bancarios.
Items purchased on Fendi.com can be returned or exchanged within 14 days from delivery using our free return shipping service. You can request an exchange for the same item in a different size and/or colour. The price of the new item must be identical to the price of the product originally purchased.
Before requesting an exchange, kindly ensure the products are in perfect condition, with all their packaging and accessories, and that the security tag and seal are intact.
Exchange online
1. Fill in the online Return Form (or log in to your account and return your purchase from the Orders section).
2. Pack the items carefully using the original order box, closing it securely and attaching the pre-paid return label to the outside of the box.
3. Contact the courier to arrange pick-up or drop-off within 14 days.
Return shipping is free when using our pre-paid labels. If you choose to return items with a different carrier, shipping costs will be at your expense and we cannot accept liability for lost or damaged returns.
Approved exchange items will be shipped to you in a new order to the original delivery address, following our standard delivery times.
Please note that personalised items cannot be returned or exchanged. Fragrances cannot be exchanged.
You can find complete information in the Terms and Conditions of Sale.
Before requesting the return or exchange of items purchased on fendi.com, please make sure the products comply with the following conditions, in accordance with our Terms of Sale :
- The products must be in their unused original condition, with all tags and the security seal still attached and any special packaging and accessories included. Incomplete, damaged, worn or altered items cannot be accepted.
- Fragrances can be returned but not exchanged. The fragrance must be unopened, with the seal intact.
- The return/exchange must be requested online or brought to the store within 14 days from delivery of the order.
- When shipping your return, the parcel must be handed to the courier within 14 days from return authorisation.
- Products can only be returned/exchanged within the original shipping Country/Region.
- The products were purchased online on Fendi.com and not in Fendi stores.
- Personalised items cannot be returned or exchanged.