Thank you. We have sent you an email with a recap of this information and all instructions for return shipping.
Prepare the items
Prepare the items you wish to return in the original order box. Kindly ensure the products have all their original packaging, the security tag and seal are intact and that the return box is safely sealed.
Print and Sign Return Documents
The courier will request a Proforma Invoice and Return Label when they come to pick up the parcel. You will soon receive an email from us with a link for printing these two documents.
Please make sure you have them printed and ready, and that there is someone available at the indicated address on the day and time you selected for pick up.
Should you need to contact the courier, you can find more information on www.ups.com.
Receive your refund
Once the parcel is returned to our warehouse, we require a couple of days to verify the items meet the return policy requirements.
We will send you an email as soon as we request your refund.