Returns and Refunds
Items can be returned within 14 days from the delivery of your order. Please note it is not possible to return personalized items. Read more information on Terms and Condition of Sale.
To request your return fill in the online Return Form (or log in to your account and click on the “Return this order” link you find in the Orders section).
After filling in the form, please follow these easy steps for returning the purchase to our warehouse:
- Prepare the items you wish to return in the original order box. Kindly ensure the products have all their packaging and accessories, that the security tag and seal are intact and that the return box is safely sealed.
- Please print 2 copies of the ProForma Invoice and a copy of the Return Label. Both documents are available in the Track your Order page. We will also send you a link via email.
- Call UPS to organise pick-up (www.ups.com). Please make sure there is someone available at the indicated address and that you hand both documents to the courier.
Return shipping is free of charge with UPS. If you decide to use a different delivery service, all costs will be at your expense and we will not be able to accept liability for lost or damaged returns.
Before requesting a return please make sure the products comply with our return conditions. Please note exchanges are not possible.
Before requesting a return please make sure the products comply with the following conditions, in accordance with our Terms of Sale:
- The products must be in their unused original condition, with all tags and the security seal still attached and any special packaging and accessories included - incomplete, damaged, worn or altered items cannot be accepted
- The return must be requested within 14 days from delivery of the order
- The parcel must be handed to the courier within 14 days from return authorisation
- The parcel can only be returned from the original shipping Country/Region
- The products were purchased online on fendi.com and not in Fendi stores
Gift items can be returned by contacting the person who sent you the gift or, if you prefer, through our Customer Care.
Once we verify the integrity of the items we will accept the return and process the refund. Verifying the items is expected to take 3 to 5 business days.
The refund will be issued as soon as possible after the return has been accepted.
If you chose to pay by Credit Card at checkout, we will refund you directly on the card entered online.
If you chose Payment on Delivery, our Customer Care will call you to request a bank account number. Orders paid in cash on delivery can only be refunded through wire transfer.
You should see the credit approximately wihin one week from our refund confirmation email. Exact timing will depend on banking procedures.