Ito Charm

Shipping is free. Orders are carefully prepared and shipped to you from the nearest Fendi location, including our local boutiques. 
Different shipping options may be available according to the delivery address and to where the items are stocked. All available shipping methods and actual delivery times for your order will be clearly displayed at checkout, after entering your shipping address. 
If you are purchasing multiple items, they may be delivered separately on different days.

For items that are immediately available:
- Major cities in Peninsular Malaysia (West Malaysia): Next Day delivery for orders placed before 3pm. Orders completed after 3pm or on Saturdays/Sundays will be delivered in 2 business days.
- Sabah, Sarawak (East Malaysia): Express delivery (2-3 business days from date of purchase)

For items that are not immediately available, all locations: Standard Shipping (delivery in 4-6 business days from date of purchase)

All orders are shipped through DHL. We will send you the Tracking Number for your package by email, and you can also follow the delivery online through the Track Your Order page.

Signature is required at delivery of all orders for security purposes. Please note working days are Monday through Friday during hours of business (9am to 5pm), exlcuding national holidays.

You can follow your package and check the expected delivery date from the Track Your Order page, or in your account if you placed your order as a registered customer.

Please note that the Tracking Number will be activated within 24 hours from when the order is dispatched, therefore you may not find any updates immediately after shipment. We kindly ask you to check back the following day.

You can select the Country/Region you want to ship to by clicking on "Shipping to" in the website footer.
Please note that your Shopping Bag is exclusive to each Country/Region and will no longer be visible if you change delivery destination. If you change Country/Region, you will need to select the items again. Our catalogue, shipping and payment methods may also be updated.

Items purchased on Fendi.com can be returned or exchanged within 14 days from delivery, either using our free return shipping service or in selected Fendi stores.

Before requesting a return, kindly ensure the products are in perfect condition, with all their packaging and accessories, and that the security tag and seal are intact.

Online returns
1. Fill in the online Return Form , or log in to your account and return your purchase from the Orders section.
2. Pack the items carefully using the original order box, closing it securely. Fragrances can only be returned if the packaging is unopened, with the seal intact.
3. Contact our Client Services to receive a pre-paid return label.
4. Please make sure someone is available on the requested pick-up date. Any documents emailed to you by Client Services must be printed and filled in before the courier comes to collect the package.

Return shipping is free when using our pre-paid labels. If you choose to return items with a different carrier, shipping costs will be at your expense and we cannot accept liability for lost or damaged returns.
Fragrances need to be shipped back separately, using the same box they were delivered in. You will receive an additional Return Label for each fragrance.

In-Store Returns
You can find the nearest Fendi store where the return service is availble through the Store Locator page. If you wish, you can book an appointment in advance, selecting "In-Store Return/Exchange" and your preferred date and time.
We suggest packing the items in the original order box, bringing with you any documents you received in the order to facilitate the return.

Please note that personalised items cannot be returned. Please note fragrances cannot be returned or exchanged in-store. If you need to return a Fragrance, please fill in the online return form .
You can find complete information in the Terms and Conditions of Sale .

Items purchased on Fendi.com can be returned or exchanged within 14 days from delivery using our free return shipping service. You can request an exchange for the same item in a different size and/or colour. The price of the new item must be identical to the price of the product originally purchased.

Before requesting an exchange, kindly ensure the products are in perfect condition, with all their packaging and accessories, and that the security tag and seal are intact.

Online Exchange
1. Fill in the online Return Form , or log in to your account and return your purchase from the Orders section.
2. Pack the items carefully using the original order box, closing it securely. Contact our Client Services to receive a pre-paid return label.
3. Please make sure someone is available on the requested pick-up date. Any documents emailed to you by Client Services must be printed and filled in before the courier comes to collect the package.

Return shipping is free when using our pre-paid labels. If you choose to return items with a different carrier, shipping costs will be at your expense and we cannot accept liability for lost or damaged returns.
Approved exchange items will be shipped to you in a new order to the original delivery address, following our standard delivery times.

In-Store Exchange
You can find the nearest Fendi store where the return service is availble through the Store Locator page. If you wish, you can book an appointment in advance, selecting "In-Store Return/Exchange" and your preferred date and time.
We suggest packing the items in the original order box, bringing with you any documents you received in the order to facilitate the exchange.

Please note that personalised items cannot be returned or exchanged. Fragrances cannot be exchanged. You can find complete information in the Terms and Conditions of Sale .

Before requesting the return or exchange of items purchased on fendi.com, please make sure the products comply with the following conditions, in accordance with our Terms of Sale :

• The products must be in their unused original condition, with all tags and the security seal still attached and any special packaging and accessories included. Incomplete, damaged, worn or altered items cannot be accepted.
• Fragrances can be returned but not exchanged. The fragrance must be unopened, with the seal intact.
• The return/exchange must be requested online or brought to the store within 14 days from delivery of the order.
• When shipping your return, the parcel must be handed to the courier within 14 days from return authorisation.
• Products can only be returned/exchanged within the original shipping Country/Region.
• The products were purchased online on Fendi.com and not in Fendi stores.
• Personalised items cannot be returned or exchanged.

Items shipped to our warehouse or returned in-store will be verified before being accepted. Verifying the items may take up to 5 business days.

The refund will be issued as soon as possible after the return has been accepted through the same payment method used for the original purchase, and in the same currency.

You should see the credit approximately within one week from our refund confirmation email. Exact timing will depend on the different banking procedures.