TERMS AND CONDITIONS  (ARABIC VERSION)

General terms and conditions for the sale of  FENDI products via the official FENDI.COM website (the “Site”).

1. Scope
(1) the company Fendi Italia S.r.l. (hereafter, “FENDI” or the “Vendor”) sells products covered by the “FENDI” trademark in Italy.
(2) These General Terms and Conditions of Sale are applicable to all distance sales of FENDI products via the Site, including with telephone assistance provided by FENDI Customer Service. Distance sales, as regulated herein, were designed in compliance with applicable Italian national laws currently in force and European Directive on Consumer Rights (no. 2011/83 EU) as an active subject in this system
(3) The use of the distance sales service described herein is reserved solely for end-user consumers. The term “Customer” is to be understood as any natural person who enters into a legal transaction for purposes that are predominantly outside his/her trade, business or profession. The resale, rental, or transfer for commercial or professional reasons of products purchased on the Site is strictly forbidden.
(4) FENDI may modify these General Terms and Conditions of Sale at any time. Therefore, the Customer is asked to accept these General Terms and Conditions of Sale in force at the time of purchase, a copy of which will be sent to the Customer at the e-mail address provided by the Customer.
(5) These General Terms and Conditions of Sale are published on the Site for the Customer's knowledge, storage and reproduction.
(6)       It is understood that by placing an order on the Site, the Customer hereby fully and unconditionally acknowledges and expressly accepts these General Terms and Conditions of Sale, which form an integral and substantial part of these recitals.
(7)       These General Terms and Conditions of Sale do not govern the provision of services, or the sale of products by subjects other than FENDI, even in cases in which they are presented on the Site via links, banners or other hypertext links. Therefore, before placing an order and/or purchasing products and services from subjects other than the Vendor, the Customer is invited to check the applicable conditions of sale thereto. In no case can the Vendor be held liable for the provision of services by third parties.
(8) Please consult the Privacy Information Notice for information on the processing of Customer personal data.

2. Product orders
(1) Orders may be placed directly by persons of legal age who are not under legal disability (pursuant to applicable Italian law).
(2) Orders may be placed in English via the Site, or from FENDI Customer Service, Monday to Friday, from 11am to 8pm GST, excluding public holidays.
(3) The Customer must provide FENDI a valid e-mail address to which required information, information under these General Terms and Conditions of Sale and any information concerning the order will be sent.
(4) Each distance sale order made by the Customer covered by these General Terms and Conditions of Sale may be for one or more products, up to a maximum of seven products per order, of which a maximum of two units per same article.
(5) FENDI reserves the right to modify the limits for the quantity and/or types of products that may be purchased via distance sales, at any time.
(6) The Customer is responsible for selecting the articles of interest to him/her. The Customer's shopping cart and the order summary sent to the Customer following completion of the purchase include a description of the products ordered, including measurements and sizes (where applicable), and a digital photograph allowing a correct representation of the products available on the site.
(7) Although FENDI takes all appropriate measures to ensure the photographs on the site faithfully represent the original products, including technological means to reduce inaccuracies as much as possible, certain variations are possible due to (but not limited to) the Customer's computer's technical characteristics and/or color resolution. Consequently, any confirmation regarding the condition or characteristics of a product shall at all times be subject to the possibility of inaccurate representation on the Customer's computer; as such, FENDI does not (implicitly or explicitly) guarantee or warranty, in any way, the condition, representation and/or characteristics of any products on the Site due to the technical reasons listed above.
(8) The Customer must click on the shopping cart icon to view the selected articles and total price of the articles ordered. The Customer is asked to verify the content of the shopping cart before completing the purchase form in accordance with the instructions provided on the Site, and to confirm that he/she has read and unconditionally accepted these General Terms and Conditions of Sale.
(9) Should the Customer need to modify (an article or quantity) or correct any errors in the order, he/she must follow the instructions on the Site.

3.Product prices
(1) Product prices include all taxes and duties, ordinary shipping costs, unless otherwise stipulated on the Site or on the order page.
(2) The price of each product is displayed for the Customer prior to completion of the order. All prices are in local currency and include VAT, if applicable.

4.Completing the order
(1) The purchase procedure is deemed completed only once the Customer confirms the order. Upon confirmation, the order is sent directly to FENDI.
(2) The Customer may correct or cancel the order before its completion by leaving the Site without having confirmed the order.
(3) These General Terms and Conditions of Sale are available on all pages of the website via the links in the footer.
(4) After the Customer has clicked on "payable order", an e-mail notification is automatically sent via the access of the order to the Customer.
(5) FENDI considers the Customer's order to be binding only once the entire purchase procedure has been properly completed, without any errors being identified by the Site and/or FENDI. The contract between FENDI and the Customer is considered concluded only once the Customer receives formal confirmation of successful completion from FENDI to the e-mail address indicated during the order process, sent in respect of the specific purchase procedure. Upon receiving such confirmation, the Customer will also receive a copy of these accepted General Terms and Conditions of Sale and a complete summary of the order for his/her records.
(6) Before FENDI sends the confirmation of the successful conclusion of the order/binding contract, FENDI has the right to accept or reject orders which do not provide sufficient guarantees of solvency or which are incomplete or incorrect or if the ordered products are unavailable. In this case, FENDI will inform the Customer that the contract is not concluded and that it is not following up on the order, providing its reasons for doing so. The Customer shall be informed within 30 days of transmission of the order to FENDI of such cancellation, if applicable. Any amounts already paid by the Customer at the time of cancellation for the order will be reimbursed.
(7) Following successful conclusion of the contract, the Customer will receive written confirmation of the order to the indicated e-mail address, including the number and date of the purchase, the product ordered, its price, the amount paid, the right of withdrawal (except in cases where this right is excluded – i.e. Personalised Articles), an indication of the times and instructions for returning goods, the mailing address for complaints, information on customer service, legal and commercial guarantees (if applicable) and the right to use out-of-court resolution mechanisms for complaints or appeals.
The Customer may cancel the order by telephone to FENDI Customer Service only before any ordered products have been prepared for shipment by FENDI.

5. Conditions of payment
(1) The Customer must make payment via one of the methods of payment indicated on the order form.
(2) In order to help prevent internet fraud, payments made via the Site are managed online by the bank in question using tools provided by Adyen.
(3) Adyen shall be responsible for securely storing and automatically processing order data including credit card information, pursuant to the terms and conditions found on Adyen’s site
(4) For payment, the Customer must confirm on the Site that he/she is the card holder and that the name indicated on the credit card is his/hers; the Customer must provide the credit card number, expiry date and security key indicated on the card.  Upon completing the order, the Customer's bank may request confirmation of the data entered and that the credit card used has not been reported lost or stolen.  Validity of the Customer's card may be confirmed via a payment authorization at a cost of €1.00. This authorization is not debited. 
For most payment methods, the total price of the order is credited immediately after checkout. For credit and debit card payments, the total price of the order is pre-authorised after checkout, and credited when the order is processed. The pre-authorization may result in a “hold” on your available card funds until the fulfilment of the order. Should an order be cancelled in whole or in part before shipment, you will not be charged for the price of the unshipped items: any pre-authorised amount will be released.
For pre-order items, the total amount is always credited immediately after checkout. In this case, should an order be cancelled in whole or in part before shipment, any paid amount will be refunded.
(5) If, for any reason, the amounts due by the Customer cannot be debited, the sale process and sale are automatically cancelled.

6. Retention of title
The delivered goods remain the property of FENDI until full payment has been received.

7. Delivery
(1) Following order transmission via the fendi.com website, the Customer can monitor delivery of the order from the "Track your order" page on the fendi.com website.
(2) The Customer can contact FENDI Customer Service by telephone or e-mail to request information on delivery.
(3) Without prejudice to the exceptions below, articles will be delivered only to the address indicated by the Customer in the following countries/regions: Kuwait, Qatar, Saudi Arabia. 
(4) No shipping address (or delivery request) will be accepted outside the Territory.
(5) The Customer may request delivery to the physical person of his/her choice, whose residence or domicile is within the Territory. No deliveries will be made to post office boxes, collection points or General Delivery addresses.
The Customer acknowledges and accepts that:
- the ordered articles will be delivered to the residential or commercial address provided by the Customer at the time of the order; the Customer cannot proceed with redirecting packages and prevents Courier’s drivers from rerouting deliveries when recipients are not at home;
- if the address for delivery is located in a building covered by a reception/concierge service, the delivery will be considered fully accomplished at the moment of delivery by the Courier to the reception/concierge. Therefore, the property of the goods will pass to the Customer at the moment of their delivery to the reception/concierge.
(6) Articles are delivered to the address indicated by the Customer only once payment for the order has been registered. FENDI fills orders within a maximum of 30 days of the day the order is made, upon receipt of payment, except where FENDI informs the Customer, within the same period, of non-acceptance of the order pursuant to article 4 above.
(7) The Customer has the following delivery options as stipulated in the checkout page and depending on the country/region of delivery and type of product:
i.    Ordinary shipping with the courier (the “Courier”): delivery will be made between 6-9 business days after purchase (depending on the country/region and type of product). 
ii.  Pick Up in Store: delivery is made 6-9 business days depending on the country/region of delivery exclusively to participating FENDI Boutiques, listed on thefendi.com website, and subject to the specific terms and conditions available in the Pick Up in Store section. Some items, such as Fragrances, may not be available for Pick Up in Store.
All delivery options available for your order will be displayed at checkout.
(8) The delivery terms are merely indicative.
(9) Shipping costs for article 7(8) points i) and ii) are included in the sale price.
(10) All shipping costs, including additional costs charged to the Customer are itemized in the order form at the time of purchase on the fendi.com website. Additional shipping costs are not refunded in the case of article exchanges or returns.
(11) The Customer may contact Customer Service should he/she wish to change the delivery date. In any case, the e-mail sent by FENDI to the Customer contains a tracking code and an exclusive link to track the shipment in real time. FENDI's Customer Service can provide assistance for any delivery problems.

9. In-Store Pick-Up
(1) FENDI offers its Customers the possibility of picking up distance-sale orders at certain Boutiques. Some items, such as Fragrances, may not be available for Pick Up in Store.
(2) To take advantage of this service, the Customer must select "In-Store Pick-Up" at the time of the order, and select a store from the list on fendi.com.
(3) FENDI will inform the Customer via e-mail when the products ordered are available for pick-up at the selected store. Orders will be available for pick-up for a maximum of 14 days from the sending of the pick-up notice. Upon expiration of the delivery period, the order will be considered to be canceled and will be returned to FENDI. The Customer will be refunded the purchase price of the products.
(4)The Customer must print the pick-up notice e-mail and take it to the selected store along with a valid piece of identification for pick-up.
(5) The Customer must pick up the order in person, or delegate another person to pick it up on his/her behalf. In this case, the products are delivered only to the person bearing a written proxy signed by the Customer having made the purchase and a copy of the Customer's proof of identity, in addition to the documents indicated for pick-up by the Customer. The proxy is available on the fendi.com website.
(6) The staff at the store chosen for pick up may refuse to deliver the purchase in the event the Customer fails to respect the pick-up procedure.
(7) The Products picked up in store are subject to the same terms and conditions for returns and exchanges under articles 7 and 8 of these General Terms and Conditions of Sale. Should the Customer wish to return or exchange the purchase, the procedure described in article 9 of these General Terms and Conditions of Sale can be followed.

9. Warranty
(1) FENDI shall only be liable for material defects in accordance with applicable legal requirements in the country/region of the Customer within the Territory.
(2) There shall be an additional guarantee for the goods supplied by any third party supplier only if such additional guarantee/warranty has been expressly stated in the order confirmation of the respective article.
(3) The Customer is not entitled to any claims for defects if he/she has altered a product or has changed it in any way (including, but not limited to, by a third party), unless the Customer proves that the material defect already existed at the time of delivery.
(4) If the order is cancelled, the price is not debited from the Customer's credit card. If the credit card has already been debited, the Customer will be promptly refunded.

10. Right of withdrawal, Refunds and Exchanges
(1) The Customer must exercise the right of withdrawal in accordance with the procedures set out below. When doing so, the Customer may choose one of the following options: i) return the product for a refund or ii) return the product in exchange for another item.
(2) Terms and procedures for exercising the right of withdrawal
The Customer may exercise the right of withdrawal within 14 (fourteen) days from the date of delivery of the products to the Customer or to a third party designated by the Customer.
To exercise the right of withdrawal, the Customer must:
- contact Client Services or follow the dedicated online procedure;
- obtain a return code.
Once the return code has been obtained, the Customer must contact UPS to arrange the collection and affix the duly printed return label to the package.
Exclusively for Bahrain, Kuwait and Saudi Arabia: Alternatively, the Customer may return items purchased on the fendi.com website to selected Fendi stores located in the same country/region where the product was originally delivered. The availability of this service can be verified on the Store Locator page.
Fragrances can be returned only by contacting Client Services, or by bringing the fragrance to the following Fendi Stores:
- Bahrain: Marassi Galleria Fendi store
- Kuwait: The Avenues Fendi Store
- Qatar: Doha Vendome Fendi Store
- Saudi Arabia: Riyadh Kingdom Fendi Store.
In order for the return to be accepted, the products must be returned within 14 (fourteen) days from the date on which the Customer has informed FENDI of their decision to withdraw from the contract, via an online form, by telephone contact with Client Services or at a Fendi store, obtaining the relevant return code.
(3) Return conditions
The return will be accepted only if all the following conditions are met:
- the products must be returned in the original packaging (box, accessories, tags, protective packaging, leaflets, etc.)
- the products must be accompanied by a receipt or proof of purchase;
- the products must not have been damaged, used, worn or washed; the soles of the shoes must be perfectly intact; therefore FENDI recommends that the shoes be tried only on soft, smooth surfaces;
- safety labels and swing tags must still be attached to the products; perfumes must be sealed, unopened and unused for reasons of hygiene and health protection; if this is not the case, the right of withdrawal cannot be exercised;
- for products with a seal, including in particular Swimwear, returns are accepted only if the seal is intact and the product has not been used;
- if the product was delivered to the Customer already damaged, it must be returned in the same condition in which it was received. The Customer must not attempt to modify, handle or repair it.
Therefore, FENDI reserves the right to refuse returns of products that are damaged, incomplete, deteriorated, soiled or otherwise in a condition that clearly indicates they have been used, as well as products returned after the deadline indicated above or without a return code.
FENDI also reserves the right to claim compensation for any damage resulting from the Customer’s wilful or negligent conduct in connection with the return of the products.
The Customer assumes all risks associated with the return of the products and is required to provide proof of shipment. FENDI cannot be held liable for lost or stolen products, returns to the wrong address or for delays in the delivery of returned products that are beyond its control.
(4) Refund
Where the right of withdrawal is validly exercised, FENDI will reimburse the Customer for all payments received in relation to the product that is the subject of the withdrawal, including standard delivery charges (excluding any additional costs for special delivery methods referred to in Article 5).
The refund will be made without undue delay and, in any case, upon receipt of the returned product or when the Customer has demonstrated that they have correctly shipped it.
The refund will be made using the same means of payment used for the initial transaction (credit card or PayPal). The refund is free of charge for the Customer.
(5) Product exchange
As an alternative to a refund, the Customer may request an exchange of the purchased product, subject to the return conditions outlined above and the additional provisions set forth below.
Exchange is only permitted for:
- a different size or measurement of the same product;
- a different colour of the same style and material.
Furthermore, exchanges can only be made for products of the same price as the original purchase. For example, a Customer who purchases a T-shirt may request an exchange for the same T-shirt in a different size or colour (same style and material), provided that the price matches that of the original purchase.
If the price of the product requested in exchange is different from that originally purchased, the Customer must return the product according to the return procedure described above to receive a refund and make a new purchase.
Furthermore, if the Customer opts for a return with exchange but fails to return the product within fourteen (14) days from the date of withdrawal, the exchange option may no longer be available, in which case, FENDI will proceed with a refund of the amount paid by the Customer. It is understood that if in any case FENDI chooses to accept a return made after the fourteen-day period, the return must still comply with the conditions set forth in paragraph (3). Perfumes are expressly excluded from the exchange option.
All the conditions and restrictions for returns remain fully applicable to exchanges.

11. Limitation of liability
Excluding cases of willful default or gross negligence, FENDI cannot be held liable to the Customer for indirect damages caused to him/her by the purchase of products offered for sale on the Site.  In addition:
(1) Claims of the Customer for direct damages are excluded, except in the following cases: Claims for direct damages resulting from injury to life, body or health or from the violation of essential contractual obligations (cardinal obligations) as well as liability for other damages arising from an intentional or grossly negligent breach of duty by FENDI, its legal representatives or vicarious agents.  Significant contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract.
(2) In the case of infringement of essential contractual obligations, the supplier is only liable for the foreseeable direct damage that is typical for the contract, if this is simply caused by negligence, unless the Customer is claiming direct damages from injury to life, body or health.
(3) The limitations of paragraphs (1) and (2) shall also apply to the legal representatives and vicarious agents of the supplier if claims are directly asserted against them.

12. Product authenticity and intellectual property rights
(1) FENDI guarantees the authenticity and quality of all the products sold on the Site, subject to the terms of these General Terms and Conditions of Sale.
(2) The FENDI trademark, all the figurative and non-figurative marks and in general all other marks, illustrations, images and logos present on FENDI products, accessories and/or packaging, whether registered or not, are and shall remain the exclusive property of FENDI ADELE S.r.l., with registered office at Palazzo della Civiltà, Quadrato della Concordia 3, 00144. Reproduction in whole or in part, modification or use of said trademarks, illustrations, images and logos for any reason and on any medium is strictly forbidden without the prior express approval of FENDI ADELE S.r.l. This clause is not applicable to the private use of the FENDI products .
(3) Any combination of said trademarks with other marks, symbols, logos or any distinctive sign suitable for creating a composite logo is also forbidden.
(4) Reproduction in whole or in part, modification or use of drawings, models or patents which are the exclusive property of FENDI ADELE S.r.l. is also strictly forbidden.

13. Force majeure
(1) Performance of services by FENDI may be suspended in the event of unforeseeable circumstances or force majeure preventing or delaying their performance.
(2) FENDI will inform the Customer of said unforeseeable circumstance or force majeure within seven (7) calendar days of its occurrence. Should the suspension of the services last more than fifteen (15) calendar days, the Customer may cancel the order and receive a refund of amounts already paid.

14. Privacy
(1) The Customer may always obtain information on how FENDI processes his/her personal data in our Privacy Information Notice.

15. Competent jurisdiction and applicable law
(1) The competent jurisdiction for sales made on the Site is Italian law. For dispute settlement, the mediation procedures established under legislative decree no. 28 of 4 March 2010 can be used. Out-of-court dispute settlement is also possible, including through the use of the RisolviOnline conciliation service provided by the Arbitration Panel of the Milan Chamber of Commerce.
(2) The European Commission provides a platform for out-of-court online dispute resolution at http://ec.europa.eu/consumers/odr. FENDI is currently not participating in dispute settlement proceedings before a consumer arbitration body. There is no obligation on FENDI to so participate.
(3) Orders placed under these General Terms and Conditions of Sale are governed by Italian law, and in particular by the Civil Code, legislative decrees no. 206 of 6 September 2005, and no. 70 of 9 April 2003, excluding conflict laws and private international law. The Vienna Convention on the International Sale of Goods of 1980 does not apply.
n the event of a discrepancy between the General Terms and Conditions of Sale in Italian and in another language accepted by the Customer, the meaning and interpretation of the General Terms and Conditions of Sale in Italian shall prevail.

SPECIAL TERMS AND CONDITIONS OF SALE FOR PERSONALISED AND/OR SPECIALLY PRODUCED PRODUCTS

For certain articles, FENDI also offers the following services:
i.  Product personalisation through embroidery/printing of initials (hereafter "Personalised Products); and<
ii. Possibility of ordering products that are not yet available in stores at the time of order ("Pre-ordered Products").
For Personalised Products and Pre-ordered Products, the following apply:
a. The special terms and conditions of sale indicated below, and
b. The general terms and conditions of sale indicated above in so far as they are not expressly or implicitly affected by the following special conditions.
The terms used beginning with a capital letter in these special conditions have the same meaning as in the General Terms and Conditions of Sale above.

Article 1: Orders and Payment
For Personalised Products and Pre-ordered Products, the following apply:
a. The Customer hereby unconditionally acknowledges and accepts that during the use of the personalisation service, his/her choice for the creation of the personalised product is saved only for the duration of the current session. Should the current session be interrupted before the order has been placed, a new session must be begun and sent in order to express one's choices regarding the creation of the personalised product.
b. Once the order has been sent by the Customer and confirmed by FENDI, the Customer is informed via e-mail of order acceptance and subsequently of shipping of the personalised products.
The provisions of article 4 of the General Terms and Conditions of Sale apply to the debit of the price of the Personalised Products and/or Pre-ordered Products; i.e. the credit card is debited when the product is prepared for shipping.

Article 2: Delivery of Pre-ordered and Personalised Products
Contrary to that stipulated in article 7 of the General Terms and Conditions of Sale, Personalised Products and/or Pre-ordered Products may be delivered in a time slot indicated on the Site; there is no strict rule for this time slot, rather it varies according to the item. Delivery terms are merely indicative. FENDI informs the Customer of shipping by e-mail as soon as the products are available. If the Customer purchases several Pre-ordered Products or Personalised Products with different delivery dates in the same order, they will all be shipped together at the latest delivery date, or at FENDI's discretion, based on availability.

Article 3: Returns and Exchanges of Personalized Products
The right to revoke the contract is excluded with respect to personalized products.

[Last updated on June 20, 2024]