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FENDI Customer Care

Shipping is always free unless otherwise stated at checkout.
Different shipping options may be available according to the delivery address and to where the items are stocked.
For delivery to Dubai, Sharjah and Ajman:

  • Orders placed by 11am, Same Day delivery on items that are immediately available
  • Orders placed between 11am and 5pm, Next Day delivery on items that are immediately available. Orders completed after 5pm will be delivered in 2 days.

For all other locations, and for items that are not immediately available:

  • Standard Shipping (delivery in 3-5 business days from date of purchase)

Shipping methods and expected delivery times for your order will be displayed at checkout, after you enter the shipping address.

If you have multiple items in your order, they may be delivered separately on different days according to availability (for example, you may receive one item on the same day, and the following items in 3-5 business days).

You can also follow the delivery online through the Track Your Order page.

Signature is required at delivery of all orders for security purposes. In case nobody is available to sign for the package for two consecutive working days, the courier will leave a notification and a contact number.

In late November and December, some deliveries may take up to an extra 4-5 days if we send the items from one of our stores, contrary to the statement made at the checkout.

You can follow your package and check the expected delivery date from the Track Your Order page, or in your account if you placed your order as a registered customer.

Please note that the Tracking Number will be activated within 24 hours from when the order is dispatched, therefore you may not find any updates immediately after shipment. We kindly ask you to check back the following day.

You can select the Country/Region you want to ship to by clicking on "Shipping to" in the website footer.
Please note that your Shopping Bag is exclusive to each Country/Region and will no longer be visible if you change delivery destination.

If you change Country/Region, you will need to select the items again. Our catalogue, shipping and payment methods may also be updated.
 

All orders are elegantly presented in our signature packaging, with the iconic Fendi Logo design. 
If you're buying a gift, you can also add a personal message. Gift orders can be shipped directly to the receiver, as prices will not be visible.