client services returns and refunds
Items purchased on Fendi.com can be returned within 14 days from the delivery of your order, using our free delivery service.
1. Fill in the online Return Form (or log in to your account and return your purchase from the Orders section).
2. Prepare the items in the original order box. Kindly ensure the products are in perfect condition, with all their packaging and accessories, and that the security tag and seal are intact. Fragrances can only be returned if the packaging is unopened, with the seal intact.
3. Attach the Return Label provided with your order to the outside of the box, and make sure it is safely sealed. Fragrances need to be shipped back separately, using the same box they were delivered in. You will receive an additional Return Label for each fragrance.
4. Call the courier to organise pick-up/drop-off within 14 days.
You will not be charged for shipping costs. These will only be at your expense if you decide to ship the return with a different shipping company and we will not be able to accept liability for lost or damaged returns.
Please note it is not possible to return personalised items or to request exchanges. Before requesting a return, please make sure the products comply with our return conditions. You can find more information in the Terms and Conditions of Sale.
Items purchased on Fendi.com can also be returned in selected Fendi stores within 14 days from the delivery of your order.
You can find the nearest Fendi store where the in-store return service is availble through the Store Locator page: enter the location and browse by type, selecting the "Return in Store" Service.
We suggest packing the items in the original order box, bringing with you any documents you received in the order to facilitate the return. Kindly ensure the products are in perfect condition, with all their packaging and accessories, and that the security tag and seal are intact.
If you wish, you can choose the day and time through the Book An Appointment page, selecting "In-Store Return".
Please note it is not possible to return personalised items or to request exchanges. Fragrances cannot be returned or exchanged in-store. If you need to return a Fragrance, please fill in the online return form.
Before requesting a return, please make sure the products comply with our return conditions. You can find more information in the Terms and Conditions of Sale.
Items purchased on Fendi.com can be exchanged in selected Fendi stores within 14 days of the order’s delivery.
You can find the nearest Fendi boutique that offers exchange services on the Store Locator page: enter the location and browse by type, selecting the "Exchange in Store" Service.
If you wish, you can choose the day and time through the Book an Appointment page, selecting In-Store Return/Exchange.
We suggest bringing the item(s) you want to exchange in the original order box, including any documents you received with the order. Kindly ensure the products are in perfect condition, with all their packaging and accessories, and that the security tag and seal are intact.
Please note it is not possible to exchange personalized items. Fragrances cannot be exchanged in-store. If you need to return a Fragrance, please fill in the online return form. Before requesting an exchange, please make sure the products comply with our return conditions. You can find more information in the Terms and Conditions of Sale.
Before requesting a return or an exchange, please make sure the products comply with the following conditions, in accordance with our Terms of Sale:
- The products must be in their unused original condition, with all tags and the security seal still attached and any special packaging and accessories included. Incomplete, damaged, worn or altered items cannot be accepted
- Fragrances must be unopened, with the seal intact
- Returns must be requested online or brought to the store within 14 days of the order's delivery
- Exchanges must be brought to the store within 14 days of the order’s delivery
- Online returns must be handed to the courier within 14 days of the return authorization
- The parcel can only be returned/exchanged within the original shipping Country/Region
- The products were purchased online on Fendi.com and not in Fendi stores
Items shipped to our warehouse or returned in-store will be verified before being accepted. Verifying the items may take up to 5 business days.
The refund will be issued as soon as possible after the return has been accepted through the same payment method used for the original purchase, and in the same currency.
You should see the credit approximately within one week from our refund confirmation email. Exact timing will depend on the different banking procedures.