Twilly Perfume Charm

Items purchased on Fendi.com can be returned or exchanged within 14 days from delivery, either using our free return shipping service or in selected Fendi stores.

Before requesting a return, kindly ensure the products are in perfect condition, with all their packaging and accessories, and that the security tag and seal are intact.

Online Returns
1. Fill in the online Return Form (or log in to your account and return your purchase from the Orders section).
2. Pack the items carefully using the original order box, closing it securely and attaching the pre-paid return label to the outside of the box.
Please note Fragrances must be shipped separately, using the box in which they were delivered. An additional return label will be provided for each fragrance.
3. Contact the courier to arrange pick-up or drop-off within 14 days.

Return shipping is free when using our pre-paid labels. If you choose to return items with a different carrier, shipping costs will be at your expense and we cannot accept liability for lost or damaged returns.

In-Store Returns
You can find the nearest Fendi store where the return service is availble through the Store Locator page. If you wish, you can book an appointment in advance, selecting "In-Store Return/Exchange" and your preferred date and time.
We suggest packing the items in the original order box, bringing with you any documents you received in the order to facilitate the return.

Please note that personalised items cannot be returned. Fragrances cannot be returned or exchanged in-store. If you need to return a Fragrance, please fill in the online Return form.
You can find more information in the Terms and Conditions of Sale.

Items purchased on Fendi.com can be returned or exchanged within 14 days from delivery using our free return shipping service. You can request an exchange for the same item in a different size and/or colour. The price of the new item must be identical to the price of the product originally purchased.

Before requesting an exchange, kindly ensure the products are in perfect condition, with all their packaging and accessories, and that the security tag and seal are intact.

Online Exchange
1. Fill in the online Return Form (or log in to your account and return your purchase from the Orders section).
2. Pack the items carefully using the original order box, closing it securely and attaching the pre-paid return label to the outside of the box.
3. Contact the courier to arrange pick-up or drop-off within 14 days.

Return shipping is free when using our pre-paid labels. If you choose to return items with a different carrier, shipping costs will be at your expense and we cannot accept liability for lost or damaged returns.
Approved exchange items will be shipped to you in a new order to the original delivery address, following our standard delivery times.

In-store Exchange
You can find the nearest Fendi store where the exchange service is availble through the Store Locator page. If you wish, you may book an appointment in advance, selecting "In-Store Return/Exchange" and your preferred date and time.
We suggest packing the items in the original order box, bringing with you any documents you received in the order to facilitate the exchange.

Please note that personalised items cannot be returned or exchanged. Fragrances cannot be exchanged. You can find complete information in the Terms and Conditions of Sale.

Before requesting the return or exchange of items purchased on fendi.com, please make sure the products comply with the following conditions, in accordance with our Terms of Sale:

• The products must be in their unused original condition, with all tags and the security seal still attached and any special packaging and accessories included. Incomplete, damaged, worn or altered items cannot be accepted.
• Fragrances can be returned but not exchanged. The fragrance must be unopened, with the seal intact.
• The return/exchange must be requested online or brought to a Fendi store in the UK within 14 days from delivery of the order.
• When shipping your return, the parcel must be handed to the courier within 14 days from return authorisation.
• Products can only be returned/exchanged within the original shipping Country/Region.
• The products were purchased online on Fendi.com and not in Fendi stores.
• Personalised items cannot be returned or exchanged.

Items shipped to our warehouse or returned in-store will be verified before being accepted. Verifying the items may take up to 5 business days.

The refund will be issued as soon as possible after the return has been accepted through the same payment method used for the original purchase, and in the same currency.

You should see the credit approximately within one week from our refund confirmation email. Exact timing will depend on the different banking procedures.