Before requesting a return please make sure the products comply with the following conditions, in accordance with our Terms of Sale:
- The products must be in their unused original condition, with all tags and the security seal still attached and any special packaging and accessories included - incomplete, damaged, worn or altered items cannot be accepted
- The return must be requested within 14 days from delivery of the order
- The parcel must be handed to the courier within 14 days from return authorisation
- The parcel can only be returned from the original shipping Country/Region
- The products were purchased online on fendi.com and not in Fendi stores
Gift items can be returned by contacting the person who sent you the gift or, if you prefer, through Fendi Client Services.
Once we verify the integrity of the items we will accept the return and process the refund. Verifying the items is expected to take 3 to 5 business days.
The refund will be issued as soon as possible after the return has been accepted through the same payment method used for the original purchase, and in the same currency.
You should see the credit approximately within one week from our refund confirmation email. Exact timing will depend on the different banking procedures.