client services faq

To shop online simply add the products to your Shopping Bag and proceed to checkout. You can purchase up to 7 products per order.

You can place your order as a guest or register during checkout. Registering makes checkout even faster, as you can store your delivery, billing and payment details in your account for next time. Sign up to Fendi & Me.

After you complete your order, we will send you an email confirming the details of the purchase and a link to follow the delivery. If your order contains multiple items, they may be shipped at different times according to availability.

All orders can be returned within 14 days from delivery. Please note it is not possible to return personalized items. Read more information on Returns and refunds.

Special collection and Fashion Show previews can be available for Pre-Order.
The items you pre-order are reserved for you, and will be shipped out as soon as they are available.
The estimated shipping date is always indicated in the product page, at checkout and in your order details.

Purchasing pre-order items and in-stock items together: if you order products that are already in stock together with pre-order items, we will send you two separate packages.

Pre-orders with different shipping dates: if you purchase more than one pre-order item with different estimated shipping dates, the products may be sent together on the latest date.

In either case, you will only be charged once the items have been shipped. Delivery is always free.

The size displayed online is always the same size you will find on our product tags. We use Italian sizing for all our items with the exception of men’s shoes, which follow the UK sizing system.

On the product page you will find a link to our Size Guide to help you match the size displayed online to the one you usually wear.

Should you have any doubts before you purchase, please do not hesitate to contact us.

Register to Fendi & Me to enjoy special advantages and ensure your online shopping experience is tailored to your needs:

• Save and share your favorite items
• Enjoy personalised product suggestions and exclusive content
• Store your address and payment preferences to speed up checkout
• See all the details of your orders, follow the delivery and easily manage returns from one page
• Manage your preferences for receiving our Newsletter
   

Forgotten your password? You can find a link to change your password where you log in. We will email you a link for creating a new password and you will immediately be able to access your account.

The security of your personal details is important to us: for more information read our Privacy Policy Fendi & Me.

If you prefer to place your order by phone, call us at +971 600521604, Monday to Friday, from 10am to 7pm GST.

After selecting the items, sizes and colours, we will ask you the delivery address and payment details, as well as a security question. We ensure the absolute safety of your personal details at all times during this process.

After Fendi Client Services confirms the order has been placed, you will receive an email with the details of the purchase and a link to track the delivery.

Orders are carefully prepared and shipped to you from the nearest Fendi location, including our local boutiques.

Different shipping options may be available according to the delivery address and to where the items are stocked. All available shipping methods and actual delivery times for your order will be clearly displayed at checkout, after entering your shipping address. 
If you are purchasing multiple items, they may be delivered separately on different days.

• Dubai, Sharjah and Ajman: Same Day for orders placed before 11am on items that are immediately available, Next Day delivery for orders placed before 5pm on items that are immediately available;
• All other locations, and for items that are not immediately available: delivery in 3-5 business days from date of purchase.

To ensure an effortless return service, items purchased on Fendi.com can be returned both online or in selected stores.
To request an online return, please fill in the Return Form within 14 days of delivery and follow the instructions you receive by email to ship the parcel back to us.
If you prefer to return or exchange in a Fendi store, you can book an appointment and let our Client Assistants handle the request on your behalf.
Refunds will be issued to the original payment method after the items have been verified and accepted.
Please note fragrances cannot be returned or exchanged in-store. If you need to return a Fragrance, please fill in the online return form.